Have Questions?

 

ABOUT OUR PRODUCTS

 

What are Pip & Vix Art Boxes?

Pip & Vix art boxes are fun and educational subscription based art kits for kids 3-13+ years, to encourage creative expression, delivered monthly. Each month a new art lesson in a box becomes available highlighting different artists and techniques, with simple step-by-step instructions and all the materials required to complete the project. View all our available Art Kits

 

What’s included in my art box?

A Pip & Vix Art Kit comes with everything your child needs to complete their art project, from paints & brushes, to glue & decorations - depending on the lesson and theme for the month. Also, each kit comes with simple step-by-step instructions and fun facts about that month’s theme -  allowing your young artist to grow and learn new techniques and art genres.

 

My child has little experience with art…how do I know if it will be suitable?

Each Pip & Vix Art Box comes with all the art supplies needed to complete the project along with detailed instructions appropriate for their age category. Art is all about creative freedom and with the simple instructions and fun fact sheet for guidance, your young artist will feel confident creating his/her own masterpiece!

 

Will my child need help with their project?

Depending on the age of your child and their experience with art materials, there may be some instances where they will need an adult’s help. Parents should supervise younger children with the art materials and follow the guidelines for safe use of the products included with each kit. Children who cannot read yet may need help understanding the instructions, for example and there are other projects that require adult supervision, such as the use of an iron.

  

Are Pip & Vix Art Boxes Educational?

Pip & Vix have designed their kits to be fun and educational! Each month a new artist and/or genre is introduced so your child is learning at the same time as having loads of art fun! And if you’re a homeschooler or educator, most of our kits align with areas within visual arts curriculum covering a wide range of topics including colour theory and new and traditional approaches to art making. For more detailed information, please take a look at our Educators Page

 

Can I give an art kit as a gift?

Of course! If you’d like to purchase a single art kit as a gift, simply fill in your information as requested by putting your own information in the billing fields and the recipient’s address in the “Shipping To” fields during the checkout. If you’re purchasing a subscription for a young artist (3, 6, or 12 months), then simply check the “Is it a Gift” box during the checkout process.

 

Once you’ve completed your order, feel free to send us an email if you’d like us to include a personalised message and gift wrap for no extra charge!

 

 

SHIPPING & RETURNS

 

Where does Pip & Vix Art Kits ship to?

Currently we are shipping within Canada only. If you are located elsewhere and are interested in receiving Pip & Vix Art Kits, please contact us  and let us know!

 

How much does shipping cost?

Shipping rates are added to the order during the checkout process. The shipping charge is a flat rate fee applied to each order delivered to the same address.  (Currently shipping within Canada only.) For orders of 1-5 kits delivered to the same address, the flat rate shipping charge is $5.00CDN. If you order 6 kits or more or one of our Party Packs, delivered to the same address, shipping is free. Packages take between 3-10 days depending on your location.

 

What is your return policy?

We’re sure you’re going to love Pip & Vix Art Kits, but if for some reason you wish to return an unused art kit, please do so within 30-days of the purchase date. To complete your return, mail your unused art kit including all the original items, along with receipt or proof of purchase to: Pip & Vix Art Kits Inc., PO Box 302, Maple Ridge, BC V2X 7G2. Please refer to our Returns Page for full details. 

 

Can I cancel my monthly subscription?

If you have purchased one of our monthly subscription plans where we bill you on a monthly basis, you can cancel your subscription with 14-days’ notice of your billing date. Prepaid plans are non-refundable. Please refer to our Returns Page for full details. 

 

 

PAYMENT

 

What method of payments do you accept?

For one time purchases, Pip & Vix Art Kits accepts Visa, MasterCard, Pay Pal & Apple Pay. However, if you’d like to use our subscription or pre-paid discounted service, we accept only Visa & MasterCard.

 

Are my credit card details safe?

At Pip & Vix we take your personal data very seriously and are committed to protecting consumer credit card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS). Our alignment with this standard is reflected in the people, technologies and processes we employ.

 

HOW TO REACH US…

Customer satisfaction is a priority for Pip & Vix and we’re always eager to know how we could be doing better. Feel free to email us your comments to info@pipandvixartkits.com